10 Important Soft Skills to Have for Medical Assistants

Medical assisting is a demanding profession that requires both hard and soft skills. Hard skills are the technical abilities and knowledge you need to perform your job, such as taking vital signs or scheduling appointments. 

Soft skills, on the other hand, are the personal attributes that help you interact effectively with patients and coworkers.

While hard skills are necessary for performing your job duties, soft skills are just as essential to guarantee your success in the medical field. Here are ten reasons why soft skills are important for medical assistants:

1. Communication

As a medical assistant, you will communicate with patients, family members, doctors, and other healthcare team members. You must be able to communicate effectively in order to deliver information accurately and provide the best possible care for patients.

2. Customer Service

In the medical field, patients are customers, and it’s essential to provide them with excellent customer service. This includes being friendly, helpful, and accommodating. Remember, patients entrust you with their health and well-being, so making them feel comfortable and cared for is important.

3. Interpersonal Skills

Interpersonal skills include the ability to work well with others, as well as the ability to build relationships with patients and their families. As a medical assistant, you will be working closely with patients and their families, so you must have strong interpersonal skills.

4. Flexibility

The medical field is constantly changing, so you must be able to adapt to change. This includes being able to handle last-minute changes, as well as being able to work well under pressure.

5. Organization

Medical assistants need to be organized in order to keep track of patients’ medical records, schedule appointments, and handle other administrative tasks. They need to be able to stay calm and organized in a fast-paced environment.

6. Stress Management

Medical assistants need to be able to manage their stress in order to maintain a positive attitude and provide quality patient care. They need to be able to take breaks when needed and to ask for help when necessary.

7. Emotional Intelligence

Medical assistants need to be able to understand and empathize with the emotions of others. They need to be able to stay calm in difficult or stressful situations.

8. Critical Thinking

Medical assistants need to make quick decisions in response to changes in a patient’s condition. They need to be able to think critically and solve problems.

9. Time Management 

Medical assistants must be able to juggle multiple tasks and prioritize their time. They need to be able to manage their time effectively to ensure that patients receive the care they need in a timely manner.

10. Computer Skills

Medical assistants need to be able to use computers to enter data, access information, and perform other tasks. They need to be comfortable using a variety of software programs.


There are many reasons why soft skills are essential for medical assistants. They include the ability to communicate effectively with patients, work well with other healthcare team members, and handle stress and difficult situations. They also must have customer service, interpersonal, organization, computer, and flexibility skills.

Finally, they also need to be able to manage time, use critical thinking, and empathize. Overall, medical assistants with strong soft skills are an asset to any healthcare organization.

Interested in having a medical assistant degree? Northwest Suburban College provides comprehensive healthcare career training. Our medical assistant degree programs provide the skills and knowledge necessary to perform duties such as taking medical histories and recording vital signs, explaining procedures to patients, and assisting physicians with examinations. Call us today to learn more about our programs!

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