8 Roles and Responsibilities of a Pharmacy Technician

A Pharmacy Technician is a vital part of the pharmacy team and provides essential support to pharmacists. The roles and responsibilities of a Pharmacy Technician vary from state to state, but generally, they are responsible for preparing and dispensing medications, maintaining patient records, stocking shelves, and providing customer service.

Most pharmacy technicians work in retail pharmacies, although they may also work in hospitals, nursing homes, or other healthcare facilities. Pharmacy technicians must have a high school diploma or GED, and they must complete a formal training program. In some states, they must also pass a certification exam. 

In this blog, we’ll cover the many roles and responsibilities of a Pharmacy Technician.

  1. Preparing and Dispensing Medications

The primary role of a Pharmacy Technician is to prepare and dispense medications. This includes accurately measuring, mixing, counting, labeling, and packaging medications. 

Pharmacy Technicians must follow the instructions of the pharmacist, who is ultimately responsible for the accuracy of the medications.

  1. Maintaining Patient Records

Pharmacy Technicians are also responsible for maintaining patient records. This includes entering patient information into the computer system, keeping track of patient refill requests, and verifying patient insurance information and coverage.

  1. Stocking Shelves

Pharmacy Technicians are also responsible for stocking shelves with medications, supplies, and other products. This includes organizing the shelves, making sure that products are in their proper places, and restocking when necessary.

  1. Managing Inventory

Pharmacy technicians are often responsible for managing the inventory of a pharmacy. This includes ordering and stocking new medications, as well as keeping track of which medications are in stock and which need to be restocked. Pharmacy technicians must also keep accurate records of all medications dispensed, as well as any prescriptions that are returned.

  1. Knowledgeable about the Various Laws and Regulations

Pharmacy Technicians must also be knowledgeable about medications and be able to answer questions about dosage, side effects, and interactions. 

They must be familiar with legal and ethical guidelines related to the dispensing of medications. This includes understanding and staying up to date on HIPAA regulations, as well as any state or federal laws related to the dispensing of medications.

They must also be able to identify and resolve medication errors, as well as keep accurate records of all transactions. 

  1. Customer Service

In addition to other responsibilities, Pharmacy Technicians are often responsible for providing customer service. This includes answering customer questions, helping them fill out paperwork, and providing advice on medication dosages and side effects.

Pharmacy technicians may also have to contact insurance companies to verify coverage and seek approval for a medication.

  1. Maintaining a Safe and Clean Work Environment

Pharmacy technicians are also responsible for maintaining a safe and clean work environment. This includes keeping the pharmacy area organized and stocked, cleaning equipment, and disposing of hazardous materials properly. 

  1. Training of Pharmacy Students and New Employees

They may provide advice and guidance to new staff on the proper procedures for dispensing medications and helping customers. They may also provide hands-on training in the use of computers and other pharmacy equipment.


Overall, Pharmacy Technicians play an essential role in the pharmacy team. They are responsible for preparing and dispensing medications, maintaining patient records, stocking shelves, managing inventory, being knowledgeable about various laws and regulations, and providing customer service. 

Moreover, Pharmacy Technicians help maintain a safe and clean work environment and train pharmacy students and new employees. 

These roles are essential for ensuring that medications are accurately prepared and dispensed and that patients receive the care and attention they need. They are an integral part of the healthcare team and essential to the pharmacy’s success.

Are you looking for the best pharmacy technician training program? Look no further than Northwest Suburban College! Located near Schaumburg, Illinois, this health sciences college offers a comprehensive pharmacy technician training program that is specifically designed to prepare you for a successful career in the field. Don’t wait any longer – apply to Northwest Suburban College’s pharmacy technician training program today!

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