Are you interested in being a medical assistant? This career is essential to the medical field as they perform a wide range of clinical and administrative duties and assist doctors in clinics and medical offices.
Although it can be a challenging career, especially when working with the elderly, it is a fulfilling occupation. In this article, we will run you through the duties of a medical assistant and tips on working with the elderly.
What Do Medical Assistants Do?
Medical assistants work directly with doctors and interact with patients. They collect information and prepare both the doctor and the patient for the medical appointment. Medical assistant training prepares you for tasks such as:
- Showing patients to the exam room
- Taking vital signs
- Checking the height and weight of patients
- Asking about symptoms and health concerns to be passed on to the doctor
Tips When Working with the Elderly
Medical assistants may work with patients of all ages. However, you may sometimes work with the elderly or those in the elderly population. Some may find these patients challenging as they may be challenging to deal with or even grieving a loss.
When working with the elderly, it is best to practice the following:
Being Patient
Elderly patients are typically slower, may take time to get to the exam room, and may require an escort to different areas in the hospital or clinic.
They may also require extra assistance when moving, changing clothes, or getting on an examination table. Make sure to let them take their time to settle into the office and explain their concern so that they feel respected and heard.
Communicating Clearly and Concisely
Elderly patients may have problems understanding new concepts and communicating their concerns, so it is crucial to provide clear and concise information they know.
If you tend to speak quickly, you will have to slow down and speak clearly. This is particularly important if you have an accent these patients aren’t used to hearing.
Explaining with Common, Easy-to-Understand Language
Any diagnosis or procedures should be explained in simpler terms with common language the patient can understand. Especially when dealing with the elderly, never assume that they know certain medical information and terms.
Newer procedures and diagnoses may not be familiar to them, and they may have different connotations to some words often used in the medical field. They may also find it challenging to search for this information on Google, so they will be reliant on you for clear explanations.
Practicing Active Listening
Active listening is important for a smooth and efficient visit when dealing with patients at any age. Practice active listening through the following steps:
- Face the patient and maintain eye contact when they are talking
- Avoid interruptions and distractions while listening
- Use verbal affirmations to encourage them
- Ask questions about their condition
This practice shows your patient that you are focused on them and improves communication.
Conclusion
If you are planning on getting a medical assistant degree, you may have to deal with elderly patients in the future. It is essential to be patient when dealing with these patients and practice effective communication for a smoother experience.
Are you looking for medical assistant programs near you? We at Northwest Suburban College can help you get the skills to jumpstart your career in the medical field. Call us for more information!
